SHIPPING
Last Updated: January 11, 2021
We ship Monday – Friday excluding holidays. Orders received on Saturday and Sunday are processed on the following Monday (excluding holidays). Orders placed by 1:00pm PST are processed same day (excluding weekends and holidays).
All U.S. orders are eligible for free outbound ground shipping with minimum $65 purchase. Free Shipping may be offered promotionally throughout the year with no minimums. You must select the “Free Ground Shipping” option to receive the Free Ground Shipping offer. Other shipping service levels are available at cost to the customer and are calculated at check-out based on weight and delivery location.
We ship to United States and (GRB) United Kingdom addresses only at this time. Please allow 6-10 days for shipping to addresses in the UK. All order processing days for the UK are same as above. UK order recipients are responsible for duties, customs, VAT and applicable tariffs.
RETURN POLICY
Returns are accepted within 30 days from the date the customer receives the order. Merchandise must be returned unworn, unwashed, undamaged, and with all the original tags attached in the original packaging. Styles marked as “Final Sale” cannot be returned or exchanged. We reserve the right to deny a refund if the merchandise returned does not meet our Return Policy criteria as stated above and Return Instructions as outlined below. Shipments to the UK are considered final sale and not returnable. Please contact us if we can help with sizing & fit questions.
A prepaid return shipping label will be supplied upon request (one per order) U.S. orders only. The cost of using the supplied prepaid return shipping label will be $5.00 and deducted from the refund amount. The customer may use a return shipping carrier of their choice and if so, we recommended using a shipping service level that includes package tracking. We are not responsible for lost, stolen, or misplaced return shipments. Shipping fees are not refundable.
Follow the appropriate Return Instructions below.
Registered Accounts – Return Instructions:
1. Log in to “Your Account”
2. Click on “Orders”
3. Click “Request Return”
4. Click inside box next to item for return, click “Request Return”
5. Click drop down menu and select “Refund”
6. Provide email address associated with the Account (phone number optional)
7. Click inside next text box and select the reason(s) for the return (from options given)
8. Please write additional comments about the return in the text box field
9. Click “Submit”
10. Write down the RMA# on the return form included in the shipment
11. Follow “Packaging your Return” instructions below
You may log out by going to “My Account”
Guest – Return Instructions:
Please email customercare@almasoleil.com for a return authorization # and shipping label. Follow instructions below for “Packaging your Return”.
Exchanges:
We do not have an exchange program. If an item is a gift, recipient follows the “Guest – Return Instructions”.
Packaging your Return:
Use the original box and return all packaging. Place the merchandise in the polybag. Include the updated return form and place back in the sleeve provided. Close and seal the box securely. Remove or conceal any existing labels on the outside of the box then attach the return shipping label to the outside of the box. Please give the box to the shipping carrier.
Return Merchandise ship-to address:
Alma Soleil, Inc. – Returns
404 21st Place
Manhattan Beach, CA 90266
REFUNDS
Following receipt of returned merchandise, items will be reviewed for following the “Return Policy” and approved or denied. Within 7-10 business days, approved returns will be refunded to the original form of payment made. Check with your card issuer for the refund to your account following this timeframe. If the return is denied, it will be shipped back and no refund given.
Please also review our Privacy Policy and Terms & Conditions.
If you need assistance, contact us at: customercare@almasoleil.com or call 310-308-7185, we are happy to work with you on your order, returns, shipping, etc.
